Can I pause my account?
Pausing your account and pausing your campaigns is a simple process within your Experiences app. First, let's make sure we know what we want to do.
Question 1: Do you want to just pause your Campaign so that the edits you've made will stop running for a little while?
Send your Campaigns into Draft
You can always
PAUSE your Campaigns by unpublishing and sending them back into a draft Campaign. For more information on Unpublishing your campaign, follow this link: How to Unpublish Campaigns. This will pause those campaigns and all the edits you've done inside of them from displaying on your site. However, you will still be charged your monthly fee for using Experiences.
Question 2: Do you want to completely pause your account and your use of the Experiences app?
Reach out to Support to Pause your Payments and Usage
Right now, there is no in app option for you to
PAUSE your account, but we do want to help you every way that we can! You will want to reach out to your Account Manager or Megan in order to get this going. You can reach him directly at [email protected]