If any urls in the "Capture Data" or "Display on-site" part of your campaign redirect to another webpage, then your campaign will not function properly. 

Sometimes, users will create a new "flow" for their website making a webpage they created in the past obsolete. If this is the case, we suggest removing the old webpage and replacing it with the new webpage URL even in cases of redirect. This will ensure that your data is being captured and displayed correctly.

How to fix

Step 1

Click on the links in the "Capture Data" and "Display on-site" steps of your campaign. Please check if any of the urls redirect to another webpage. 

If they do, those will be the URLs that will need to be updated.

Step 2

Now remove any redirect urls and replace them with the url that is the final destination. 

For example, let's say example.com is one of your Display urls and it redirects to example.com/checkout. You'll want to remove example.com from the "Display on site" section and add example.com/checkout (since this is the final destination). Additionally, make sure that the pixel is installed on this page as usual.

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