Currently our refund policy is as follows:
If you have a monthly subscription: You have 72 hours from the time your payment was processed to receive a full refund if you reach out in that allotted time period. If not, we will not issue you a refund.
If you have an annual subscription: You have 1 week from the time your payment was processed to receive a full refund, if you reach out in that allotted time period. If not, we will not issue a refund.
You can cancel your account at anytime by reaching out to customer support or emailing [email protected] directly.
If you feel that you are in a unique situation please provide us the following information and we will gladly take a look at your situation:
- The email address associated with your Proof account
- A thorough explanation of why you are requesting a refund.